We want to ensure we’re giving you the best products and health tips!!!

Welcome to Healthy Hounds! These Terms and Conditions (“Terms”) govern your use of our website, healthy-hounds.com, including the purchase of any products or services from our e-commerce store and the information we provide regarding canine health, care, and training. By accessing or using our website, you agree to be bound by these Terms. Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

1. Eligibility
You must be the legal age of majority in your province or territory of residence to make purchases in our e-store. By using our services, you represent and warrant that you meet these requirements.

2. Use of Website
Our website and content are intended for personal, non-commercial use.
You agree not to use our site or content for any unlawful or prohibited purpose, as outlined in these Terms.
You may not use any automated systems or software to access our website, interfere with the proper functioning of our website, or harvest personal data from other users.

3. Product Information
We strive to provide accurate descriptions of our products, including size, specifications, and availability. However, we do not warrant that the descriptions or other content are accurate, complete, reliable, or error-free.
Product images are for reference purposes only, and actual products may vary in appearance due to factors such as manufacturing updates and monitor displays.

4. Pricing and Payment
Prices are listed in Canadian Dollars (CAD) and are subject to change without notice.
By placing an order, you agree to pay all applicable fees, taxes, and shipping charges. Payment must be completed through our authorized payment gateways. In cases of pricing errors or discrepancies, we reserve the right to cancel or adjust your order.

5. Order and Shipping Policy
We aim to fulfill orders promptly. However, we are not liable for delays due to reasons beyond our control, including but not limited to shipping carrier issues, weather, and supply shortages. Delivery timelines are estimates, and we cannot guarantee specific delivery dates.
Shipping fees are non-refundable.
Orders may be canceled or modified within 24 of placement, subject to product availability.

6. Return and Refund Policy
If you are unsatisfied with a product, please contact us within 14 of receipt. Returns are accepted for unopened and unused products in their original condition.
Refunds may be issued after inspection of the returned product, excluding shipping and restocking fees if applicable.
Some products, including consumables and personalized items, are non-returnable unless defective.

7. Intellectual Property Rights
All content on our website, including text, images, logos, and trademarks, is owned by Healthy Hounds, or licensed to us. You are prohibited from reproducing, distributing, or displaying our content without our express permission.
Unauthorized use of our intellectual property may result in termination of access to our services and potential legal action.

8. Canine Health Advice Disclaimer
The information provided on our website, including articles, blogs, and resources on canine health, is for informational purposes only and does not constitute veterinary or medical advice.
Always consult a licensed veterinarian or qualified pet professional regarding health concerns specific to your pet. Healthy Hounds, as well as our partners, are not liable for any reliance on the information provided.

9. Limitation of Liability
To the maximum extent permitted by law, Healthy Hounds shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
We are not responsible for damages or losses caused by errors, inaccuracies, or delays in information or product delivery.

10. Indemnification
You agree to indemnify and hold Healthy Hounds, its employees, affiliates, and partners harmless from any claims, liabilities, damages, losses, or expenses arising from your use of our website, violation of these Terms, or infringement of any rights.

11. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting, and it is your responsibility to review these Terms periodically.
Your continued use of our website following changes constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes shall be resolved in the courts of Ontario, and you consent to the exclusive jurisdiction of these courts.

13. Contact Information
For questions or concerns about these Terms and Conditions, please contact us using info@healthy-hounds.com.